WHOLESALE TERMS & CONDITIONS
Thank you for your interest in wholesale. Wholesale is available to those that own a retail store. Only those that re-sell items are eligible for wholesale pricing. Confirmation of a business address is required for all wholesale purchases.
1. MINIMUM ORDER VALUE
No minimum order value is required for wholesale orders.
Since all raw material fusing glass is purchased in square foot sections and cut by hand, in order to minimize wasted materials from off-cuts, my wholesale collection has been specifically measured and designed with this in mind. Therefore, minimum batch quantities have been established for each individual design in order to not only minimize waste, but to also operate the kiln efficiently by using the full shelf space available for each kiln load.
Minimum batch quantities will also be applicable on subsequent orders. Please refer to the product details for minimum batch quantities on each item.
2. HOW TO PLACE AN ORDER
Access to Online Wholesale Products & Pricing
Complete the Wholesale Account Sign Up form on the Wholesale Collection page, including retail business name and address.
Member sign up request will be reviewed by HL Glass Design and once approved, Member will be notified by email that access to the Wholesale Collection page is available to view full product details and pricing.
Products purchased from Haven Glass Studio shall have the manufacturer’s suggested retail price (MSRP) indicated on each item. Retailers are encouraged to sell at the MSRP, as sales have been proven at each price point, however the retail price will be at the discretion of each individual Wholesale Account.
4. WHOLESALE PRICING
All product pricing is listed in CAD dollars and does not include shipping and handling costs. Wholesale accounts will receive between 30% to 50% off the MSRP, which varies by product. Prices are subject to change without notice.
Payable in full at time of order, including applicable shipping and handling charges.
Payment is accepted by:
- CREDIT CARD or PAYPAL
Taxes, including GST/HST, are currently not applicable.
As a one-individual artisan operation, I am unable to offer credit terms at this time.
Order will be shipped once full payment, including shipping and handling charges, has been received.
6. CANCELLATIONS & CHANGES
All of the items in my collection are meticulously created by hand from sheets of glass and cut to specifications of each design. With limited glass inventory on hand, glass and materials are purchased by the number of items ordered.
Cancellations are subject to the following:
Glass Not Ordered, No Work Commenced: 100% of order refunded
Glass On Order, No Work Commenced: 50% of order refunded
Glass Received, Work Commenced: Order not refundable
Changes cannot be made once glass and materials have been ordered and/or work on an order has commenced. At the discretion of Haven Glass Studio, should a change be requested, Wholesale Account may be subject to additional fees for glass, material and labor costs incurred.
7. SHIPPING & HANDLING
Shipping charges are not included in the cost of goods. Shipping will be charged on all orders at a flat rate (based on current carrier rates and total price of order) and will be added at time of checkout.
Shipping Overage Refund: If actual parcel weight and/or dimensions vary from the estimated values, a shipping overage refund will be issued at time of shipping and be applied to the payment option used at checkout.
All shipments will be sent using a tracked service and tracking information will be provided at time of shipping.
The shipping carrier will be selected at the discretion of Haven Glass Studio.
Shipping carrier selection and details:
Canadian Orders: Canada Post or UPS Standard
US Orders: Canada Post or UPS Standard
Local Pick-Up: Please inquire about this option upon ordering, directions will be provided to my studio
Due to potential customs and shipping complications, I do not currently ship outside of Canada and the United States.
All sales are considered to be complete at the point of shipping. Haven Glass Studio shall use all reasonable efforts to ensure products are delivered to the customer by specified delivery dates, but shall in no event be liable, nor offer refunds for:
delayed shipping times (due to COVID and/or shipping carrier delays)
misplaced, lost or stolen items once items are in the possession of the shipping carrier
if tracking information confirms that the shipment has been delivered
Drop shipping is not available at this time, however please notify me if this is a preference and we can discuss in further detail.
My collection has been designed to be very durable and endure shipping to distances near and far. My pieces are created with great time, care and attention and each order is carefully inspected once complete to ensure each item is free from damage or defect prior to shipping. Each order will be double-boxed, with each individual item, or batch of items, secured in foam roll or bubble wrap to ensure safe delivery.
Please note that some items will be shipped disassembled (i.e. items with wood bases) and must be assembled upon receipt of product to avoid damage during shipping.
8. BORDER & CUSTOMS FOR U.S. ORDERS
HL Glass Design cannot estimate how long it may take for your order to clear Customs. Your patience is appreciated as your order makes its way to you. If it has been longer than 30 days from the shipping date and your order has not arrived, please contact Haven Glass Studio and I'll do my best to help track down your package by opening a service ticket with the carrier. U.S. orders will always include completed Customs Declaration forms.
Please note, since Customs is its own entity, from the moment a package arrives at Customs, and for the duration of the time it remains there, those may not be counted as delivery 'business days'. Business day tracking will begin again once the package is released and out for delivery in the destination country.
U.S. Orders: Customs charges for duties and/or taxes may be applicable on your purchase and may be charged separately to you after your item(s) are delivered.
As all my products are made by hand and glass ordered from out-of-province suppliers, please allow up to 3-5 weeks for your order to be completed and ready for shipping. Large orders may require more time. Lead times will be provided based on each individual order and will be dependent on how many orders are currently in the queue.
10. RETURNS & REFUNDS
With a 99.9% successful shipping rate, every item is packed with the utmost care, using durable packing materials and proven packing methods to ensure the safe delivery of your items. Each parcel meets my rigid standards and is 100% intact when I transfer it to the shipping carrier.
While glass cannot be insured, returns or refunds will be considered on a case by case basis.
Please contact Haven Glass Studio for further details of return consideration guidelines. Return shipping will be at the buyer's expense.
Glass may break if dropped, so please handle with care once you've received your item(s), as a refund will not be offered in this case.
Although I’ve designed my wholesale collection with regularly available glass colors in mind, occasionally the glass suppliers I use may be out of stock on certain colors. In this instance, details will be communicated to the Wholesale Account. A backorder date will be provided to the best of my ability based on information from my suppliers, and I will work diligently to create backordered items in a timely manner.
All product will be labeled with the Haven Glass Studio logo.
In my experience, for customers to get the full tactile experience of my glass pieces, people prefer to handle the glass, which is why my products are very rarely sold in any type of packaging. While not standard throughout the collection, some items may include a decorative keepsake box or clear poly bag for hanging. If this is something that you would prefer for your own merchandising, please let me know and I will do my best to offer a suitable option.
13. PRODUCT DESIGN
While some of my products are exclusively designed and created for my Wholesale Collection, HL Glass Design reserves the right to sell any product as both retail and/or wholesale at any given time.
I do not offer exclusivity unless specified in a signed contract for designs or items created specifically for that client.
15. PHOTOS FOR PROMOTION
If the buyer would like to use some of my photos for promotional purposes, please contact me. Appropriate credit is required.
16. PERSONAL INFORMATION
Shipping and billing information, including address and all other contact information will only be used in the following manner:
to communicate with you about your order
to fulfill your order
for legal reasons (i.e. tax purposes)